RETURNS & REFUNDS

Last updated: October 10, 2026

Because research materials require controlled handling and storage, all sales are final. We do not accept change-of-mind returns or exchanges, including unopened products. This policy does not exclude remedies for damaged, defective, incorrect, or unshipped orders, or rights that cannot be excluded under applicable law.

Damaged or Incorrect Orders

Inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, email contact@syntherapeptides.com as soon as possible, ideally within 48 hours of delivery. Do not use a damaged or suspect item.

Include your order number, the affected item and quantity, a description of the issue, and clear photos of the product, label, outer packaging, and shipping label. Keep the product and packaging while we review the claim. Do not send anything back without written instructions.

We will review the issue and advise on an appropriate replacement or refund. Store credit may be offered with your agreement. The requested reporting period does not limit rights you have under applicable law.

Returns & Handling Restrictions

Opened, used, altered, or improperly stored materials cannot be accepted for change-of-mind returns. We cannot verify the handling history of materials after delivery. This restriction does not remove remedies for a defect or an error attributable to Synthera Peptides.
Do not return research materials without written authorization. If a return is necessary to resolve a claim, we will provide handling, shipping, and any applicable cost instructions before you send it.

Order Cancellations

To request a cancellation or address correction, email contact@syntherapeptides.com immediately with your order number and requested change. Routine cancellations are available only before processing begins; sending a request does not confirm that the order has been canceled. We will confirm whether the request can be completed.

Once processing begins, routine cancellation or changes may no longer be possible. This cutoff does not limit your rights if we cannot ship within the applicable promised timeframe. If a shipping delay occurs, we will provide any delay-consent or cancellation-and-refund options required by law.

Delivery Issues, Refunds & Contact

Check your shipping address before placing an order. If tracking shows a delivery you have not received, check the delivery location and contact us promptly with your order number and tracking details. We will help review the shipment; a carrier scan alone does not resolve every delivery dispute. Customer address errors may require additional shipping charges, which we will explain before any reshipment.

Approved refunds are issued to the original payment method where available. We will confirm the amount and issue the refund within the timeframe required by applicable law. Your bank or payment provider controls when the credit appears. Store credit will not replace a legally required monetary refund.

For cancellations, shipment issues, or a written copy of this policy, contact contact@syntherapeptides.com. Research materials are for laboratory research only, not for human or veterinary use.