RETURNS AND REFUNDS
Due to the nature of our products, all sales are considered final. We do not accept returns or exchanges.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.
Please include:
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Order number
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Clear photos of the product and packaging
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Description of the issue
Once reviewed, we may offer a replacement or store credit at our discretion.
Non-Returnable Items
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Opened or used products
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Products handled outside proper storage conditions
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Orders with incorrect shipping information provided by the customer
Order Cancellations
Orders may only be canceled if they have not yet shipped. Once an order has been processed, it cannot be canceled.
Important Notice
All Synthera products are sold strictly for research purposes only and are not eligible for return based on dissatisfaction or misuse.