PRIVACY POLICY
INFORMATION WE COLLECT
Last updated: October 10, 2026
This policy explains how Synthera Peptides handles personal information collected through this website, purchases, and customer inquiries.
Information you provide may include your name, email address, phone number, billing and shipping addresses, order details, and messages or research-related information you choose to submit. Please do not send medical records or other sensitive personal information through the contact form.
Payment information submitted at checkout is handled by the payment service used for that transaction. Order and transaction records may include payment status and transaction references.
Our website and its service providers may collect technical information such as IP address, browser and device information, pages visited, and interactions needed to operate the site or assess its performance.
HOW WE USE INFORMATION
We use information to process and fulfill orders, provide order and delivery updates, answer inquiries, and resolve customer-service issues. We also use appropriate information to maintain records, protect the site against fraud or misuse, meet legal obligations, and improve site functionality.
If you separately subscribe to marketing communications, you can unsubscribe using the link provided or contact us. An acknowledgment at the research-access gate does not itself subscribe you to marketing. Essential order and service messages may still be sent.
SECURITY & RETENTION
We use reasonable safeguards intended to protect personal information. No website, electronic transmission, or storage system can be guaranteed completely secure.
We retain information as needed for the purposes described in this policy, including order fulfillment, customer support, accounting, legal obligations, and dispute resolution. The appropriate retention period depends on the type of information and the reason it is held. Information is deleted or de-identified when it is no longer needed, subject to applicable requirements.
Sharing Information
This website is hosted on Wix. Information may be stored or processed through Wix and the services connected to the site. We share information as necessary with service providers that support website operation, payment processing, delivery, communications, and customer support.
We may also disclose information to professional advisers or authorities where reasonably necessary to comply with law, protect rights, prevent fraud, or resolve a dispute. We do not sell or rent customer contact lists.
Service providers may process information in countries other than your own. Their privacy terms may also apply to information they collect directly. External websites linked from this site have their own privacy practices.
Cookies & Preferences
Wix and connected services may use cookies or similar technologies for security, shopping-cart functions, preferences, and site performance. Additional analytics or advertising technologies, if enabled, may have separate consent requirements.
If a cookie preference control is displayed, use it to review or change your choices. You can also manage cookies through your browser settings. Blocking essential cookies may prevent some site features from working. Marketing-email preferences are separate from cookie choices.
Privacy Requests, Age & Updates
For privacy questions or requests to access, correct, or delete personal information, email contact@syntherapeptides.com. Depending on the laws that apply to you, other rights may be available. Tell us what you are requesting and provide enough information to identify the relevant account or order; do not email payment-card details or identity documents unless a secure verification method is agreed.
We may need to verify your identity before responding. Requests are handled subject to applicable law, and some records may need to be retained for legal, accounting, security, or dispute-resolution purposes.
This site is intended for qualified researchers aged 18 or older. If you believe someone under 18 has provided personal information, contact us so we can review and remove it where appropriate.
We may update this policy as our services or requirements change. The date above identifies the latest revision. Where required, we will provide notice of material changes. Privacy contact: contact@syntherapeptides.com.